First National Bank North Platte

First National Bank North Platte

Frequently Asked Questions

General Information
Information on enrolling your business banking and business credit card accounts online.
Online services, fees, troubleshooting and usage questions.
Sign up to receive email alerts when important events occur on your accounts.
Communicate securely with Customer Service while logged in to your account.
      
Contact us by email, phone, fax or mail.
Information on changing your profile information and resetting your password and changing your security questions.
Add, modify and delete your email addresses online.
Information on setting up and managing additional users at your company with different permission levels.
Explanation of terms used within the Help FAQ pages.
Online Security & Privacy
Information on protecting your accounts, use of encryption and cookies.
      
Online privacy options, email security, and tips on safeguarding your information.
Banking Services
Learn about the account types, account history and features available with online account access.
Information on adding new accounts to your viewable selection for online banking.
Learn about the options available to download account history to your financial management software.
Information on search options for looking up specific transactions from your account history.
View the previous year's tax information for all enrolled accounts.
Information on viewing images of posted checks and deposit slips online.
Information on viewing stop payments, submitting new stop payment requests and canceling existing stop payments.
      
Learn about transferring funds between your First National Bank North Platte accounts or making payments to your loan & line of credit accounts. Users may also request advances from loan or line of credit accounts to depository accounts.
Information on the bill payment functionality, setting up merchants and paying bills online.
Learn about ordering checks and deposit slips or copies of posted checks and past statements.
Learn how to update account nicknames, make accounts viewable/non-viewable and change the transaction sort order for enrolled accounts.
Credit Card Services
Information on business credit card accounts and the features and functions available online.
Information about ordering a new or replacement card, how to request a credit limit increase & more.
      
Information about making credit card payments online.
Technical Support
Read about computer and browser requirements, information on cookies and supported personal management software.
      
Display of your PC configuration settings with a glossary of terms used.
 
Need Additional Help?
If you cannot resolve your question or problem, please call us at 535-6444 or 1-888-729-8990 between 8:00 AM and 5:00 PM CT, Monday through Friday for assistance.
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First National Bank North Platte

First National Bank North Platte