Check out our Frequently Asked Questions to find the answers to some common questions.
Contact us via email with general comments, to inquire about our products and services, for technical support, or to report internet fraud.
For all banking questions or to be connected to a specific branch, please contact us at 308-532-1000 or 800-658-4241.
- Credit Card Customer Service 888-295-5540
- Debit Card Customer Service 308-532-1000 or 800-658-4241
- Report Lost or Stolen Credit Card 800-444-6938
- Report Lost or Stolen Debit Card 800-395-0637
- User ID/Password Help or Technical Assistance 308-532-1000 or 800-658-4241 877-251-4363 (After Hours)
- Hearing Impaired Customers with TDD Equipment
- Request Cardmember Agreement 888-530-3626
Contact us by mailing correspondence to one of the following addresses:
For credit card payments:
Bankcard Payment Processing
P.O. Box 2557
Omaha, NE 68103-2557
For all other correspondence and payments:
First National Bank North Platte P.O. BOX 10 North Platte, NE 69103